Your order will be dispatched via Royal Mail. Where necessary we may use a different courier from time to time, all our delivery services are tracked regardless of the carrier. If you are not available to receive your order at the time of delivery you will be left a "while you were out" card with information about how to obtain your goods. Due to fraud and security reasons we will not be able to change the delivery address of your order once the order has been placed. We currently deliver our products to most countries around the world. Please see below for a breakdown of our delivery services.
Our standard delivery service will be made in 2-3 working days (excluding weekends and bank holidays). Orders placed before 3pm will be dispatched the same day. If you are ordering Monday to Friday, orders placed after this time will be sent the next working day.
Orders placed selecting a next day service will be delivered the next working day before 1pm providing that the order is placed before 3pm Mon-Fri (Orders placed on friday before 3pm may not be delivered until the Monday as the courier will not guarantee Saturday delivery) . If you opt for next day delivery on a Saturday or Sunday your order will be received the following Tuesday. Our next day service may not be available for customers in the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Wight.
Our delivery service across Europe usually takes 3-7 working days. Please note that this is a flat rate regardless of weight. The delivery time depends upon the delivery destination and service offered and may take slightly longer than stated above. Import duties may be charged for countries outside of the EU, before ordering please seek advice from your relevant government department for pricing and restriction information. Please ensure there is someone available to sign for your order at your delivery address when your order arrives.
In no event shall we be liable for any damages or penalty for any delay in delivery. Please notify Customer Services if any of the parcels are missing or damaged.