10% off first order use "FIRST10" code       |        Free delivery on all UK orders        |        International Delivery from £4.95
10% off first order use "FIRST10" code    |     Free delivery on all UK orders
Free delivery on all UK orders

Returns

We guarantee to refund any item of plus size clothing for any reason within 14 days of receipt for a full refund. All garments must be returned in their original condition. Refunds will be credited to your original method of payment. Upon receipt of the goods we will give you a full refund for the amount paid less the original delivery charge.

The right to return plus size clothes to us will not apply in the following circumstances: in the event that the product has been worn and the original tags are not in place (please take care when trying on your item that you are not wearing perfume or makeup). We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.

*Note: when trying on items of clothing, please ensure that you are not wearing make-up, perfume or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any relevant documentation.

Please complete the return slip on your invoice and send it along with your parcel. The provisions of our Returns & Exchanges Policy do not affect your statutory rights.

Faulty Item

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. If you have received a faulty item please contact us at Customer Care with your order number, your name and address, product details, reason for the return and if you require a refund or a replacement. You will receive an email from us advising you on how to proceed. Occasionally we find garments to be damaged when we are processing items to be despatched. In these cases, if we have no others in stock, you will be contacted and a full refund issued.

Missing Item

Occasionally we don’t send all your order at the same time, first check your delivery note to see if any items are listed to be sent separately. If the delivery note says an item should be in your parcel but it isn't then please contact us at Customer Care with your order number and product details of the item you wanted. If for any reason we cannot send your missing item we will issue a refund.

Incorrect Item Received

If you have received an incorrect item please contact us at Customer Care with your order number, your name and address, product details, reason for the return and if you require a refund or a replacement. You will receive an email from us advising you on how to proceed.

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