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Help & FAQs

Customer service and ensuring our customers have all the information they need are of the utmost importance to us. Below you will see links to different sections of the website to help you find answers to any questions you may have. If your queries are still not resolved after using our online help section, please feel free to get in touch with us.


If you need help with the site, or have a question about payments, deliveries, returns or our products, you should be able to find the answer here. If not, please contact us via email or using our contact form.


Contact Us

We love to hear feedback from you so we can continually improve our service, so if you have a query about your order, a general question or a comment about Lovedrobe, email us or complete a contact form and we’ll aim to get back to you within 24 hours.



Get your order at a time and place that’s convenient to you with our range of delivery options, including standard, next day and international. Click on the link below to find out more about these options, including delivery times and charges.


Secure Payments

The security of our customers’ financial information is a priority for us. When shopping with Lovedrobe you can be confident that all transactions are completely secure and your details are safe. To read more about our secure payment methods click the link below.


Terms & Conditions

Visiting us online or placing an order binds you to our terms and conditions, so we recommend you take a few minutes to read through them by clicking the link below.


Privacy Policy

Your privacy is important to us, which is why we take steps to protect the information you give us and ensure it is never used in any way that you have not consented to. Read our privacy policy in full here for more details.

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