Frequently Asked Questions
Can I amend or cancel my order once I've placed it?
Once you hit that order button, our fully automated dispatch system passes the order to our packing team who immedaitely prepare your items for dispatch. This means that your items arrive with you quickly, but it does make cancelling or amending your order very tricky.
Now we're not saying its impossible. Far from it! All we ask, is that you reach out to our customer services team immediately on 03337000550 and have your order number ready. Although our system is designed for speed, our customer support representatives will do their best to intervene and explore available options for you.
How do I know what size I need?
Getting the right size can be tricky, especially when shopping online. So our design team have put together a comprehensive size guide with step by step instructions to find your perfect fit. Please find that in our website footer, or on any of our product listings.
Still not sure? Don't worry!
If you still feel concerned that the size you're looking to order is not correct, we would recommend ordering one size larger and one size smaller along with it to try on at home. You can then return the 2 dresses that weren't quite right, we don't mind - really!
All we ask if that the dresses are returned in a resalable condition and that all tags are attached.
Do I have to create an account to place an order?
You do not need to make an accout to checkout, but it does come with its perks!
With an account you can track your order, save your address for the next time you shop, and see your order history.
However, if you would prefer to checkout as a guest you can most certainly do so.
How long will my order take?
The delivery time varies based on factors such as your country, chosen shipping method, and what time the order was placed. For more accurate information please refer to our delivery page, which can be found in the footer of our website.