Frequently Asked Questions
Can I amend or add to my order once I've placed it?
We usually pack your order within an hour of placing it, which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order depending on what delivery option you’ve chosen.
The quickest option would be to phone us on 0333 7000 550 and we can help you with your request.
Do I have to create an account to place an order?
It is not necessary to create an account on our website. You can checkout as a guest. However, we strongly advise that you do so that you can track your order progress. It's simple to do and allows you to order easily without having to fill in your details every time you shop with us.
An email address is required to place an order with us in either case.
You will also receive benefits such as order tracking, and the ability to opt-in to regular newsletters, and exclusive discount/promos and special offers.
You can create an account now, or you can start shopping straight away and set up your account when you check out - whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
I forgot to use my discount code at the checkout, can you refund me for the discount?
Unfortunately, all discount codes are only valid during the checkout before the order is finalised. Please make sure to check your basket total before confirming your order as we cannot refund for any intended discount codes after the order has been processed.